Skip to content
Lumas Technologies

Hit Me Up

Delete Your HMU Account

Effective date: 14 October 2026 · Provided by Lumas Technologies Pty Ltd

You can permanently delete your account and associated data from within the HMU app.

How to delete your account

  1. 1Sign in to your HMU account.
  2. 2Open Profile.
  3. 3Choose “Delete Account”.
  4. 4Review the information shown and confirm “Delete permanently”.

Deletion is permanent. You will be signed out when deletion succeeds.

If you cannot access your account, contact HMU Technical Support using the details below. Never share your password or verification codes with anyone, including support staff.

Data that is deleted

Successful deletion removes the following from HMU's active app database:

  • Your HMU login account and account/profile details, including name, email address and phone number.
  • Saved delivery locations and address details.
  • Restaurant ratings.
  • Order history and associated order details stored by HMU.
  • Push-notification registration data.

Data that may be retained

M-Pesa and other payment providers may retain transaction records under their own policies and obligations. Copies held in infrastructure backups may remain until the provider's backup schedule expires.

Support

Read the full Privacy Policy.